Cancellation Policy

Some of Eco Health Oz services are subject to a cancellation policy. It is important that  clients understand their obligations when working with us, so that we can provide a timely and accessible service.
Please make yourself aware of the cancellation policy connected to the service you are accessing.

Counselling
A minimum of 24 Hours notice is required for all counselling appointment cancellations or the full appointment fee will be charged.
Cancellations can be made via phone 0417 912 528 or email info@ecohealthoz.com.au

Clinical Supervision
A minimum of 24 Hours notice is required for all clinical supervision appointment cancellations or the full appointment fee will be charged.
Cancellations can be made via phone 0417 912 528 or email info@ecohealthoz.com.au

Training
In the event Eco Health Oz cancels a training session or program, participants will be transferred to the next scheduled date or issued with a full refund.
If a client cancels a scheduled Eco Health Oz training program more than 7 days prior to the program start date, a cancellation fee less 20% administration fee will be charged.

If cancellations are made within 7  days of the scheduled training or program start date, a partial cancellation fee applies.

If a client cancels  scheduled  training or a program within 24 hours of due delivery and fails to provide an explanation in order to assess and negotiate a cancellation fee, the client will be invoiced for the total cost of the session.

In extenuating circumstances and unforeseen events, a cancellation fee will be waived subject to guidelines provided by the Australian Competition and Consumer Act 2010.

 

To cancel an appointment or scheduled session please phone: 0417 912 528 or email click here